Domain Name Services

One more morning of walking a client through the quagmire of a domain name transfer. Transfers should be like gas pumps...some reasonable expectation that even a novice will be able to figure out how to use the service....but that's just not so.

And that's where I get involved. We're a Denver Web Design company, not a Domain Transfer Company; but I've had days when I spend more time on the transfers than anything else. The current registrar doesn't reply to inquiries; they don't have an auth code...heck the worst case scenario is that all calls went offshore and any real need was to have been addressed via email by upper level support...which we never heard from Client finally gave up and just bought a new domain name as the domain was tied to hosting which she no longer wanted.

We belong to some networking groups and if asked to give a short promo on my services; the single most important thing I can tell clients, friends or associates is this, "BUY YOUR OWN DOMAIN NAME, KEEP IT UPDATED WITH A CURRENT EMAIL ADDRESS, AND FILE THE USER AND PASSWORD SOMEWHERE THAT YOU CAN LOCATE IT!"

Not to yell, but seems that very typically none of those happen in the course of a purchase and then we get called to help; so I'm making it my own personal mission to spread the word!

Barbara Kiebel
President
Kinetic Webs, LLC
www.kineticwebs.com